Service Advisor Vacancy

We are currently recruiting for an experienced Service Advisor to join our friendly and professional team at our Main Dealer site in Birmingham. This is a fantastic opportunity for a motivated individual with previous franchised dealership experience to take the next step in their aftersales career.

Role Overview:

As a Service Advisor, you will be the first point of contact for our customers in the service department, delivering excellent service and support from drop-off to collection. You'll be working closely with technicians and other departments to ensure a smooth and efficient customer experience.

Key Responsibilities

• Greet customers and manage check-in/out process.
• Accurately capture customer concerns and relay information to technicians.
• Advise customers on required or recommended repairs.
• Discuss service and repair options including OEM and aftermarket solutions.
• Keep customers informed of service progress and expected completion times.
• Prepare accurate invoices and explain work carried out.
• Handle warranty queries and provide cost-effective solutions.
• Maintain high levels of customer satisfaction and retention.

Working Hours

• Monday to Friday: 8:00 AM – 5:30 PM
• Alternate Saturdays: 8:30 AM – 12:00 PM (paid at overtime rate)

What We Offer

• Salary: £26,000 – £28,000 (depending on experience)
• On-target earnings: £32,000 – £34,000
• Overtime pay for Saturdays
• 30 days holiday (inclusive of bank holidays)
• NEST Pension Scheme
• Ongoing training and development through manufacturer-approved courses
• Immediate start available

About You

• Prior experience as a Service Advisor in a main dealer environment is essential
• Strong customer service and communication skills
• Ability to work well under pressure in a fast-paced environment
• High level of attention to detail and strong organisational skills
• Confident with IT systems and dealership management software

Requirements

• Full UK driving licence
• GCSEs or equivalent qualifications
• No unspent criminal convictions