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While we strive to ensure that the services and products we sell are free of any issues, there are times when a dispute will arise between us and a customer which cannot be resolved to the satisfaction of both parties.

In these cases, there are a range of options for resolving the dispute without going to court, and these options can often be quicker and cheaper than taking legal action.

Worcester Carsales Ltd is prepared to engage with a number of Alternative Dispute Resolution providers in the these cases with specific providers. This page outlines the ADR providers we use in specific circumstances.

Finance and Insurance Cases

Where you have a complaint related to finance or insurance, you must first raise this with the Head of Business at the dealership you purchased your vehicle from. If a resolution cannot be reached between us in a period of 8 weeks from the date of your complaint, you may contact the Financial Ombudsman Service, who are the statutory arbitrator in matters of finance and insurance.

For more details, visit or call 0800 023 4567 or 0300 123 9123.

Purchase of New Vehicles

In the event that a complaint regarding the purchase of a new vehicle arises and a resolution cannot be reached between us, you may contact Motor Codes, who we will use as our arbitrator in matters related to the purchase of new vehicles.

For more details, visit or call 0800 692 0825.

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Contact Us: 220 The Radleys, Mackadown Lane, Birmingham, B33 0QR, Tel: 0121 788 2000

  • Worcester Carsales Ltd t/a Motorfair, is acting as a credit broker and not a lender. We can introduce you to a limited number of finance providers and may receive commission from them for the introduction.

    Reg Office: T Wall Garages High Street Pensnett Kingswinford DY6 8XB

    Reg. Company Number: 595935 We are also regulated by the Financial Conduct Authority (FCA) Registered number 303948

    VAT Reg. No. 274 7367 26